Shipping policy

Shipping Policy

Processing time: Orders are processed within 1-3 business days of purchase.

Shipping time: Delivery typically takes [7-15] business days depending on your location, as items ship from our fulfillment partner. You'll receive a tracking number by email once your order ships.

Shipping costs: [Flat rate of $X / Free shipping on orders over $X] — costs are calculated and displayed at checkout.

Order tracking: Once shipped, you'll receive a confirmation email with a tracking link. Please allow 24-48 hours for tracking information to update.

Delays: Occasionally, shipping delays occur due to customs processing, weather, or carrier issues beyond our control. We appreciate your patience and will help track down any packages that seem significantly delayed — contact us at aurelle.tt.shop@gmail.com.

International orders: [If applicable] International customers may be responsible for customs duties or import taxes upon delivery, which are not included in the order total.

Lost packages: If your tracking shows delivered but you haven't received your package, contact us within 7 days so we can investigate with the carrier.